Every figure on this site is read off the firm’s own pages, its own documents or its own support team, and any one of them can be misread or go out of date. If something on PropFirmGrade is wrong, tell us at corrections@propfirmgrade.com and we will check it against the source and fix it. This page sets out what counts as a correction, what happens after you send one, and how long it takes.
What counts as a correction
A correction is a difference between what this site says and what the evidence says. It does not matter who spots it or why they were looking.
A figure that does not match
A price, a profit split, a drawdown percentage, a payout window or a rule that does not match what the firm publishes today.
A fact attached to the wrong thing
A term applied to the wrong product, the wrong account size or the wrong market. Most of the firms we cover sell in two or three markets and the rules differ across them, so a rule that is right for a forex account can be wrong for a futures one.
A fact that has gone stale
A rule the firm has since changed, a promotion that has ended, a price that has moved. The figure was right when it was published and is not right now.
What is not a correction
Three things arrive at this address often. None of them are errors, and we answer all of them anyway.
A grade you disagree with. A letter is built from the rubric we publish, so an argument about a grade is usually an argument about the rubric. We want that argument. It belongs to the methodology rather than to one review.
A request to remove a finding that is accurate. A firm can supply a document, point out a mistake or answer a question, and several have. A commercial relationship does not buy the removal of a supported finding, and neither does disliking how it reads. Our editorial independence policy sets out why.
Wording the firm would prefer. We describe what a document says in plain words. A firm that wants its own phrasing on the page can send it, and we will publish it as the firm’s words in its right of reply, but the description stays ours.
How to report an error
Four things make a report quick to act on. None of them are required, and a one-line email saying a number looks wrong is still worth sending.
- Send it to corrections@propfirmgrade.com. One error per email is easier to act on than a list.
- Name the page and quote the line. A URL and the sentence as it appears save us guessing which of several similar figures you mean.
- Say where the right version is. A link to the firm’s own page or terms, a dated screenshot, or a support reply. First-party evidence is what we will go and check, so it is the fastest thing you can send.
- Tell us whether you want crediting. We will not name you unless you ask.
What happens next, and how fast
Every report is read and answered, including the ones we decide not to act on.
The timings we hold ourselves to
We answer within two working days. Where the error is plain against the firm’s own published page, the fix lands within two working days of us confirming it. Where it needs a contract re-read or a fresh walk through a checkout, allow up to ten working days, and you will get an interim reply saying what we are doing.
We check the firm’s own surfaces rather than another review site. That is the standard this site runs on, and it applies to a correction exactly as it applies to the first version of the page.
A corrected review’s Last updated date moves on the day the fix lands. Where a correction changes a grade or a material finding, the review says so on the page instead of changing quietly.
Revisions to the grading method itself are not corrections. They are dated and explained in full in our record of method changes.
If you are the firm
Firms have a route of their own and it opens before publication, not after. Where a review carries a critical finding from a firm’s own contract, we write to the firm first and give it a window to reply, and we publish that reply in the firm’s words whether or not it changes our conclusion. If you are a firm and something in your review is wrong, this address works. So does answering the letter.